Our clients reserves the right not to make an appointment. In considering candidates for appointment into advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Employment Equity Plan.

PERSONAL LINES UNDERWRITER (D 2651 PUNDER)

Overview

Reference
D 2651 PUNDER

Salary
ZAR/month

Job Location
South Africa -Johannesburg Metro -Johannesburg

Job Type
Permanent

Posted
30 August 2026

Closing date
18 Sep 2026 18:24


Our client is looking for a personal lines underwriter that will be able to do the following:

An established and reputable insurance company is looking for an experienced Personal Lines Underwriter to join their dynamic team. This role offers an excellent opportunity for a skilled underwriting professional to deepen their expertise and advance their career within a respected organisation. You’ll play a key role in assessing risk, supporting business growth, and contributing to a high‑performing underwriting function.

Duties:

  • Effectively maintaining underwriting standards and providing quality client service:
    • Prepare new business quotes;
    • Underwrite in accordance with standards, policies and procedures;
    • Support the sales team in acquiring and retaining profitable business;
    • Attend to administration and written communication;
    • Ensure that all documentation is processed accurately & correctly;
    • Ensure documentation is checked and authorised if appropriate prior to dispatch;
    • Ensure queries are resolved as per company standards;
    • Negotiating renewal terms and preparing the renewal documentation;
    • Ensure renewal reviews are completed timeously;
    • Ensure retentions are calculated;
    • Request and monitor survey and survey requirements as per laid down procedures;
    • Correct unprofitable policies;
    • Ensure policies are not overexposed;
    • Checking policies before sending to clients;
    • Telephone contact with clients when they phone in with queries or amendments/ additional covers;
    • Saving all work electronically.
  • Service delivery to ensure customer satisfaction:
    • Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards;
    • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved;
    • Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals;
    • Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
  • Maintain effective people practices:
    • Align own behaviour with the organisation's culture and values;
    • Share and transfer product, process, and systems knowledge to colleagues;
    • Collaborate and work with the Underwriting team to ensure required service levels are delivered.
  • Continuous improvement to ensure effective service:
    • Ensure adherence to organisational policies, practices, and procedures;
    • Identify and recommend areas / ways to improve processes.

 

Formal Education

  • Matric
  • NQF 5 in Short-Term Insurance
  • Regulatory Exam Level 1
  • A minimum of four (4) years Personal Underwriting experience
  • Personal Lines Class of Business


Contact information

Pieter