Salesforce Financial Services Cloud Developer

Location

Gauteng, Johannesburg

Job Type

Contract – Full-Time hours

Job purpose

We are Seeking an Intermediate Salesforce Financial Services Cloud Developer to develop, configure and support Salesforce Financial Services Cloud, Sales Cloud and Service Cloud capabilities that enable customer acquisition, relationship management, servicing, onboarding and operational efficiency in a financial services environment.

Key responsibilities

• Develop Salesforce capabilities across Financial Services Cloud, Sales Cloud and Service Cloud.
• Configure FSC data models, relationship mapping, householding, customer profiles and industry-specific capabilities.
• Build Lightning Web Components, Apex services, Salesforce Flows and reusable platform services.
• Support customer onboarding, lead/opportunity management, case management and servicing journeys.
• Integrate Salesforce with enterprise systems using APIs and MuleSoft-enabled services where applicable.
• Design and implement secure data access using sharing, roles, permissions and field-level security.
• Participate in solution design reviews, Design Authority inputs, code reviews and release readiness activities.
• Troubleshoot defects, support regression testing and assist with production issue resolution.

Required technical skills

Salesforce development

• Required capability: Apex, SOQL, SOSL, LWC, Flow and platform configuration
• Intermediate expectation: Can build assigned business features with moderate complexity and good maintainability.

Financial Services Cloud

• Required capability: FSC data model, relationship groups, interaction records and customer 360 concepts
• Intermediate expectation: Can configure and extend FSC capabilities using established design guidance.

Sales & Service Cloud

• Required capability: Lead, opportunity, activity, case and service process configuration
• Intermediate expectation: Understands CRM journey design and can support enhancements across sales and service processes.

Integration

• Required capability: Salesforce APIs, middleware patterns and data mapping
• Intermediate expectation: Can collaborate with integration teams and validate API-enabled functionality.

Data

• Required capability: Data quality, migration support, duplicate management and reporting foundations
• Intermediate expectation: Can support controlled data changes and troubleshoot common data issues.

DevOps

• Required capability: Git, deployment tooling, CI/CD and environment promotion
• Intermediate expectation: Follows release standards and supports deployment validation.

Functional experience

• Banking, financial services, CRM or customer servicing experience.
• Customer onboarding, KYC, sales pipeline or case management exposure.
• Experience working with product owners and business stakeholders on regulated customer journeys.

Preferred certifications

• Salesforce Platform Developer I
• Salesforce Financial Services Cloud Accredited Professional
• Salesforce Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant

Ways of working expectations

• Work from approved user stories and clearly documented acceptance criteria.
• Follow agreed branching, source control, pull request and peer review standards.
• Build securely using appropriate access controls, permission models and data-handling standards.
• Maintain testable, reusable and supportable components.
• Support environment progression, release readiness and post-deployment validation

Success measures

• Reliable delivery of CRM and FSC enhancements against approved stories.
• Improved customer onboarding, servicing and relationship management outcomes.
• Reduced rework through quality design, testing and peer review participation.
• Successful deployment through approved release and change processes.
• Compliance with Salesforce, security, data and architecture standards.

Core competencies

• Intermediate-level delivery mindset with ability to work independently on assigned user stories and escalate risks early.
• Strong collaboration with Business Analysts, Product Owners, Architects, QA, DevOps and Release Management teams.
• Working knowledge of Agile delivery, sprint ceremonies, story refinement, acceptance criteria and demo preparation.
• Awareness of banking, customer data, information security and regulatory compliance expectations.
• Disciplined documentation, code review participation, defect resolution and production support practices.

Experience guide

• Typically 4 to 6 years Salesforce platform experience with FSC, Sales Cloud and Service Cloud exposure

Contact information

Ayesha Mohamed