&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully. They are the strength and the future of this company.

KEY OUTPUTS

        ·          Responsible for enhancing hospitality standards across all Botswana operations through effective training, coaching, mentoring and skills development initiatives.

        ·          Support lodge teams in delivering exceptional guest experiences that consistently reflect the &Beyond Golden Thread, Brand Standards and Service Ethos.

        ·          Identify operational training needs across all lodges and departments and develop practical training interventions that improve service delivery, teamwork and guest satisfaction.

        ·          Conduct regular lodge visits to monitor service delivery, assess operational standards and provide hands-on training and support to management and team members.

        ·          Establish training needs, prioritise development requirements and formulate training plans to assess, evaluate and measure learning outcomes.

        ·          Maintain training records, skills matrices and development plans to track employee progress and departmental competencies

        ·          Support management teams in identifying talent and developing succession plans in conjunction with the Human Capital Manager through coaching, mentorship, leadership development initiatives and our Understudy Program.

        ·          Promote and instill a culture of guest care, learning excellence and accountability throughout all departments.

        ·          Collaborate closely with Human Capital Manager and lodge management teams to support onboarding, skills development and performance improvement initiatives.

        ·          Provide regular feedback and reporting on training activities, skills development progress and operational opportunities to management.

        ·          Stay abreast of hospitality industry trends, guest expectations and innovative training methodologies to ensure training programmes remain relevant and impactful.

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum 10 years' experience in the hospitality industry.
• Previous experience in training, learning and development, hospitality management or a similar operational leadership role.
• Experience within luxury lodges, hotels or safari operations would be highly advantageous.
• Proven ability to facilitate training programmes and coach employees at all levels.
• Qualification in Hospitality Management, Training and Development, Education or a related field.
• Recognised Trainer/Facilitator certification would be advantageous.

PERSONAL CHARACTERISTICS

• Passionate about developing people and creating exceptional guest experiences.
• Excellent communication, presentation and facilitation skills.
• Strong interpersonal skills with the ability to build relationships across all levels of the business.
• An outgoing, positive and approachable personality.
• Highly organised with strong planning and administrative skills.
• Self-motivated with the ability to work independently and travel extensively.
• Professional, well-presented and results driven.
• Strong attention to detail and commitment to excellence.
• Ability to work under pressure and meet deadlines.
• Good command of the English language.

This position is Maun-based with frequent travel to the lodges in the Okavango Delta.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota