&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS

• Professional servicing of our guests.
• Selling of our products and services.
• Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry.
• Expanding product knowledge through attending training sessions.

KEY RESPONSIBILITIES

• Interaction with guests, telephonically and via email.
• Planning and designing itineraries for guests.
• Handling reservation requests from either e-mail, telephonic or fax.
• Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents.
• Interaction with colleagues, guests and suppliers.
• Backup for colleagues when they are away from the office.

KNOWLEDGE REQUIRED

• A good knowledge on any of the destinations that &Beyond promote within Peru and South America
• A good knowledge on FIT and Groups policies and procedures.
• Working experience in tour operating and general reservations procedures

SKILLS REQUIRED

• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word and Outlook
• Understanding of travel industry through study or work experience
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Reservations systems (such as Tourplan or similar).
• People’s person with great communication skills
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to ADD VALUE
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about &Beyond
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum of five years previous tour consulting experience required

This is a permanent position

Please speak with your manager before making your application.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota