Site Reliability Engineer

Location

Gauteng, Johannesburg Metro, Johannesburg

Job Type

Contract – Full-Time hours

Background & Objectives:

• The initiative aims to establish and strengthen Site Reliability Engineering capability across Trade Online and related platforms to:
• Improve service availability, resilience, and production stability.
• Reduce incident frequency, severity, and mean time to restore service.
• Establish measurable reliability practices through SLIs, SLOs, error budgets, and operational dashboards.
• Enable proactive monitoring, observability, automation, and continuous improvement of production services.

Scope of Services:

• SRE support for critical Trade Finance products, Trade Online services, and related integration points.
• Definition and implementation of service reliability measures including SLIs, SLOs, error budgets, and production health indicators.
• Incident response support, problem management, post-incident reviews, and corrective action tracking.
• Reliability improvement initiatives focused on capacity, performance, availability, monitoring, and operational readiness.

Technical Implementation:

• Implementation of observability practices covering logs, metrics, traces, alerts, and dashboards.
• Integration with operational tooling including monitoring platforms, Jira, Jenkins, incident management processes, and release pipelines.
• Automation of repetitive operational tasks, health checks, alert routing, and recovery procedures where feasible.
• Establishment of production readiness checks, runbooks, escalation paths, and service ownership practices.

Experience:

• 3-5 years of experience

Contact information

Ayesha Mohamed