GM, COUPLE, SERENGETI
Previous high end luxury safari experience is a must
Not child or pet friendly
JOB SPECS:
The Couple General Managers are jointly responsible for providing strategic leadership and overseeing the overall management and day-to-day operations of the luxury camp. They are responsible for delivering exceptional guest experiences that align with Marriott International's brand standards, luxury service philosophy, and operational excellence. Together, they will cultivate a culture of hospitality excellence, operational discipline, innovation, and continuous improvement while creating memorable and personalized experiences for every guest.
Key Responsibilities
Operational Leadership
Provide strategic direction and operational leadership across all departments, including Front Office, Housekeeping, Food & Beverage, Culinary, Engineering and Maintenance, Security, Spa and Wellness (where applicable), Guest Services, Finance, Human Resources, and Recreation.
Ensure seamless day-to-day operations and effective collaboration between departments to achieve the highest levels of guest satisfaction, service quality, and operational efficiency.
Safeguard the owner's assets while protecting and enhancing the integrity and reputation of the property's Marriott International brand.
Brand Standards, Compliance and Governance
Ensure full compliance with Marriott International brand standards, operating procedures, and quality assurance requirements.
Ensure adherence to all applicable employment and labour laws, occupational safety and health regulations, environmental legislation, licensing requirements, and other statutory obligations.
Maintain compliance with internal policies, risk management standards, financial controls, and corporate governance requirements.
People Leadership and Talent Development
Inspire, lead, coach, and develop associates through servant leadership, fostering a high-performance culture built on accountability, engagement, diversity, inclusion, and continuous learning.
Promote employee wellbeing, succession planning, talent development, and recognition programmes while embedding the Camp's core values and service culture throughout the organization.
Financial and Commercial Performance
Assume overall responsibility for achieving the property's financial, operational, and commercial objectives.
Maximize revenue performance through effective management of RevPAR, ADR, occupancy, profitability, and market share while maintaining sound cost controls and operational efficiencies.
Develop and implement strategies that enhance guest loyalty, drive sustainable business growth, and deliver exceptional financial returns without compromising the luxury guest experience.
Guest Experience and Luxury Service
Champion a guest-centric culture by ensuring every guest receives intuitive, personalized, and memorable service that exceeds expectations.
Monitor guest feedback, service quality metrics, and quality assurance programmes, implementing continuous improvements to maintain the property's reputation as a premier luxury safari destination.
Email CVS to megan@lodgistics.eco
0677038635
