CORE PURPOSE OF JOB

To provide and deliver effective information service and training at all Nelson Mandela University campus libraries and Information and Knowledge Commons in the Library.

KEY PERFORMANCE AREAS

• Monitor and oversee the Information and Research Commons Section.
• To deliver bibliographic information, research support and training services to diverse users to meet their information and research requirements via telephone, on-sight and online.
• To monitor and oversee the first-floor facilities for teaching, learning and research of the campus library.
• To assist in collection development, innovative problem solving, administration and functioning of the section.
• To manage and oversee the Course Reserve Collection by liaising/collaborating with campus-based academics/faculties.
• To communicate and promote information resources to enable all users to locate and effectively manage information for life-long learning.

CORE COMPETENCIES

• Working knowledge of the structure, organization and understanding of internal/external changes in academic environment.
• In depth knowledge of the Institutional, LIS and departmental policies and procedures.
• Strong interpersonal, innovative, relationship building skills in providing bibliographic information to diverse users for excellent customer service.
• Advanced teaching skills to comfortably present information in a clear and engaging manner to groups or in a one-on-one situation.
• Presentation and public speaking skills to communicate effectively to multicultural/diverse users.
• Ability to work in a collaborative academic environment and participate in team development efforts.
• Strong interpersonal skills and commitment to excellent customer service.
• Working knowledge of the MS Suite to assist in the revision and updating of the information services policies and procedures as required.

REQUIREMENTS

Candidates must possess M + 3 appropriate qualification, 3 - 5 years’ experience preferably in an academic library.