&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Team Leadership:
  • Supervise and mentor housekeeping and laundry teams to deliver exceptional service.
  • Conduct daily briefings to assign tasks and share guest details.
  • Provide training to enhance team skills, foster accountability, and encourage growth.
• Guest Satisfaction:
  • Oversee room preparation and public areas, ensuring they meet guest preferences and lodge standards.
  • Coordinate personalized touches for special occasions, such as anniversaries or celebrations.
  • Respond promptly to guest feedback, taking proactive steps to enhance satisfaction.
  • Guest Hosting:
    • Host guests during meals as per the agreed schedule, ensuring a warm and engaging dining experience.
    • Assist with check in and check out processes as required.
• Operational Excellence:
  • Conduct daily inspections of rooms, public spaces, and laundry operations.
  • Manage cleaning schedules, laundry quality, and maintenance reporting.
• Inventory and Budget Management:
  • Monitor and maintain stock levels for cleaning materials, linens, and guest amenities.
  • Conduct monthly stocktakes and manage budgets for housekeeping and laundry supplies.

KNOWLEDGE AND SKILLS REQUIRED:

• Proven leadership and organizational abilities, with experience in luxury hospitality.
• Strong understanding of housekeeping and laundry operations.
• Knowledge of eco-friendly cleaning methods and resource management.
• Excellent communication and team collaboration skills.

PERSONAL CHARACTERISTICS:

• Detail-oriented with a commitment to maintaining the highest standards.
• Proactive, solution-focused, and adaptable in a dynamic environment.
• Passionate about guest satisfaction and creating memorable experiences.
• A team player who fosters a positive and professional working environment.

This is a permanent live-in position, based at andBeyond Suyian Lodge, Kenya.

Please speak to your manager before applying.  We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota