&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team.

KEY OUTPUTS:

• Maintain constant, consistent, and professional communication with colleagues, agents, operators, guests, and suppliers both telephonically and via e-mail.
• Creatively design and plan tailor-made FIT leisure itineraries, ensuring unique and exceptional guest experiences.
• Manage the full reservations process from quotation stage through to confirmation, invoicing, and preparation of final travel documentation.
• Ensure all turnaround times are adhered to in line with company standard operating procedures and service level expectations.
• Proactively promote and sell products and services, always striving to create the best possible itineraries and experiences for guests.
• Assist and advise clients in selecting suitable travel options based on their preferences, budgets, and travel requirements.
• Resolve any issues, amendments, or challenges related to bookings and reservations in a professional and timely manner.
• Participate in Saturday duty coverage on a rotational basis.
• Participate in Public Holiday duty coverage on a rotational basis.
• Provide operational support and backup coverage for colleagues during periods of leave or absence.
• Continuously expand product and destination knowledge through participation in training sessions, educational trips, and self-development initiatives.
• Uphold and actively embody the values of &Beyond:
  • Care of the People
  • Care of the Land
  • Care of the Wildlife
• Provide support to guests and agents requiring amendments, cancellations, or additional assistance related to existing reservations.
• Build and maintain strong working relationships with agents, suppliers, and internal stakeholders to ensure seamless service delivery and guest satisfaction.

KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED: 

• Strong knowledge of East Africa as a travel destination, including key tourism circuits, experiences, and seasonal considerations.
• In-depth geographical, logistical, and product knowledge of East Africa, including accommodation, transport networks, conservation areas, and safari operations.
• Good understanding of delivering exceptional service standards to agents, guests, and industry partners.
• Strong working knowledge of Tourplan or a similar reservations / booking system.
• A positive attitude with a willingness and aptitude to continuously learn and develop.
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
• Strong lateral thinking and problem-solving ability, particularly in high-pressure or changing operational environments.
• Ability to work proactively, take initiative, and operate with minimal supervision when required.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong attention to detail and accuracy in all aspects of reservations and itinerary planning.
• Ability to work effectively both independently and within a team environment.
• Ability to remain calm, solution-driven, and professional under pressure.

SKILLS REQUIRED:

• Good understanding of travel industry distribution channels and operational processes.
• Excellent computer literacy and systems proficiency, including:
  • Excellent working knowledge of Tourplan NX
  • MS Office Suite including Word, Excel, PowerPoint, and Outlook
  • WETU
  • Ability to interpret both quantitative and qualitative data and make informed operational and commercial decisions based on analysis.
  • Good understanding of the different source markets in which &Beyond operates, including guest expectations, travel trends, and market preferences.
  • Strong commercial awareness with the ability to contribute to business strategy and make sound commercial decisions.
  • Good understanding of sales processes, methodologies, and client relationship management.
  • Strong problem-solving and decision-making skills, particularly within fast-paced operational environments.
  • Strong experiential creativity with the ability to craft unique, seamless, and memorable travel experiences for guests.
  • Passion for delivering exceptional guest and client delight through personalized service and attention to detail.
  • Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with agents, guests, suppliers, and colleagues.
  • Strong attention to detail, organisational ability, and ability to manage multiple priorities effectively.
  • Ability to work both independently and collaboratively within a team environment.

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PERSONAL GROWTH:

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 4 – 6 years previous tour consulting experience required

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable

Please speak with your manager before making your application.

We reserve the right to not make an appointment.

NB: This is an Arusha based position and therefore only applicable to Tanzania Citizens

Contact information

Ziphozethu Bota