&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. 

&Beyond is built on exceptional people who give passionately to their craft, care deeply for our guests, and protect the environments and communities in which we operate.  Every ‘&Beyonder’ contributes meaningfully to our purpose and global impact regardless of role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Supervise the preparation and delivery of Personal Travel Journals (PTJ’s) and travel documentation.
• Ensure flight details, property descriptions, contacts, and agent logos are updated and correct.
• Coordinate vouchers, e‑tickets, and other required documents.
• Prepare periodic reports on operational performance and guest satisfaction.

KEY RESPONSIBILITIES:

• Responsible for supervising and coordinating daily operations to ensure service excellence and efficiency.
• Supervise the planning and execution of itineraries and guest services.
• Lead and coordinate the Operations and Guest Services team.
• Monitor the quality of operational processes, ensuring compliance with &Beyond standards.
• Manage and resolve operational issues promptly and effectively.
• Oversee resource allocation and optimize use of staff and materials.
• Maintain constant communication with Sales and Consultants to ensure itinerary accuracy.
• Promote and maintain a collaborative, professional work environment aligned with &Beyond values: Care of the people, Care of the land, and Care of the wildlife.

KNOWLEDGE REQUIRED:

• Degree or diploma in Tourism, Business Administration, or related fields.
• Advanced knowledge of destinations in Chile and South America.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Previous experience in team supervision and operational coordination within the travel industry.

SKILLS REQUIRED:

• Strong leadership and team management skills.
• Strategic organization and planning abilities.
• Attention to detail and problem-solving capacity.
• Excellent communication skills in both Spanish and English.
• Guest service and satisfaction orientation.
• Ability to work under pressure, especially during peak seasons.
• Independent, curious, and proactive attitude.
• Professional and calm demeanor in critical situations.
• Must reside in Chile.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 years’ experience in lodge reservations or DMC operations

This is a permanent position

Please speak with your manager before making your application.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota