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Helpdesk Agent (Night shift)
(Int09)
Overview
Reference
Int09
Salary
Market Related
Job Location
- South Africa -- Johannesburg Metro -- Johannesburg -- Randburg
Job Type
Permanent
Posted
20 April 2026
Closing date
30 Apr 2026 21:59
Intellicomms, a Fedgroup partner company is currently seeking a IT Helpdesk Agent to work the night shift from 15h00-00h00 Monday to Friday.
Intellicomms is looking for a hands-on, knowledgeable, and reliable Help Desk Agent (Dr Fix) with strong ICT industry experience to provide on-site support to one of our key clients based in Randburg. This role is ideal for someone with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments.
Key Responsibilities
- Provide on-site support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware and software issues in a Windows environment
- Assist with basic server management, monitoring, and patching
- Maintain and troubleshoot LAN/WAN infrastructure, wireless networks, and VPN configurations
- Provide support for Fortinet/Fortigate firewalls and other network-related issues
- Offer first-line support for Microsoft 365, Azure AD, and other cloud-based systems
- Monitor system performance and security alerts; escalate complex issues where needed
- Support ICT infrastructure planning and implementation for the client environment
- Log and manage support tickets accurately; follow through to resolution
- Liaise with third-party vendors and service providers for support and procurement
- Ensure high uptime, effective issue resolution, and excellent client service
- Document systems, procedures, and changes according to IT best practices
Minimum Requirements
- A+ and N+ certifications (essential)
- Security+ certification (advantageous)
- 2–5 years’ experience in ICT support, ideally in an on-site or client-facing role
- Strong working knowledge of Fortinet/Fortigate technologies (essential)
- Proficiency in desktop support and basic server management
- Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end-user computing
- Strong problem-solving ability and ability to work independently under pressure
- Excellent communication skills with a customer-focused attitude
Advantageous
- Experience in Microsoft Server environments
- Familiarity with ITIL or other IT service management frameworks
- Knowledge of backup solutions, remote access, and structured cabling
- Experience supporting ICT compliance and security protocols
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