The primary responsibility of a Admin Clerk is to ensure that renewal or lease agreement documents are accurately prepared in accordance with the requests of property managers and tenants. This role is pivotal in enhancing customer satisfaction by dispatching the correct documents to the designated recipients, requesting signatures to formalise agreements as agreed between Property Managers (PMs) and Tenants (TTs) via the CRM system.

The Renewals Clerk will be expected to adhere to established customer service procedures, respond promptly to general enquiries, and maintain productivity levels to consistently meet Service Level Agreements (SLAs).

Key Responsibilities

• Prepare and issue renewal or lease agreement documents accurately, ensuring all parties’ requirements are met.
• Send documents to the correct recipients to obtain signatures, ensuring agreements are legally enforced.
• Utilise the CRM system effectively to track and manage agreements and communications.
• Adhere to established customer service processes, providing timely and professional responses to enquiries.
• Maintain productivity and manage workload efficiently to meet or exceed Service Level Agreements.

Required Competencies and Behaviours

• Flexibility: Willingness to work required hours as per business needs (10:00am to 7:00pm and 11:00am to 8:00pm).
• Time Management: Takes responsibility for managing daily workload in line with average handling times.
• Attention to Detail: Ability to accurately read, understand, and enforce various types of contractual agreements and specific clauses.
• Teamwork: Contributes positively to the work environment through openness, trust, and cooperation.
• Strategic Thinking: Demonstrates sound decision-making aligned with business objectives.
• Core Values: Exhibits the fundamental values of the business in all interactions.
• Resilience: Maintains an objective and adaptable approach amid the continuous evolution of the business.
• Communication Skills: Proficient in drafting clear and professional written documentation for both internal and external stakeholders.
• Numeracy: Competent in numerical tasks relevant to the role.
• Language Skills: Excellent command of English, both written and spoken.
• IT Proficiency: Skilled in Microsoft Office applications.

Contact information

Josephine Govender