&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.  

The ideal person would be held in high regard within the tourism industry, they would have a lot of experience in running a 5-star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The individual should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.

KEY OUTPUTS:

• Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges)
• Corporate Social Responsibility – working with Wild Impact in community development
• Business efficiencies – cost control, local produce, quality of product
• HR structure – maintaining and ensuring that policies and procedures are adhered to
• Product development on guest experience – lodge, food, game experience, all guest touch points
• Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
• Sustainability – Analyzing the impact Sustainability has on our business and improving it.
• Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever-changing business environment
• Training Development – Providing the needed to the team to ensure they are up to speed with the desired service standards
• Overall responsibility for the effective management and running of the lodge
• Hosting all Agents and Media and VIP Groups                   

KNOWLEDGE & SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
• Aware, energetic, compassionate, respectable, good communication and a strong leader
• Have good computer and financial acumen

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in managing guests and staff
• Previous experience in running a five-star operation as Lodge Manager or GM for a minimum of 5 years
• Qualification in Hospitality or Business management 

PERSONAL CHARACTERISTICS:

• Good command of the English language
• An outgoing, warm, friendly personality
• Confident and comfortable around affluent people
• Well, presented, Honest, Diligent and self-motivator 
• Have the ability to work under pressure and meet deadlines

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota