ATM Coordinator

Location: Western Cape, City of Cape Town, Cape Town

Job Type: Permanent, Full-Time

Primary Industry: Cash in Transit - Banking and Finance

Job Description

The ATM Coordinator is responsible for overseeing the effective management and operation of automated teller machines within the designated region. This role ensures the availability, reliability and security of ATM services to meet customer needs and organisational standards. The position requires close collaboration with internal teams, service providers and vendors to maintain optimal performance and compliance with regulatory requirements.

Key Responsibilities

• Coordinate the installation, maintenance, and repair of ATMs to ensure minimal downtime and uninterrupted service.
• Monitor ATM performance, transaction volumes, and cash levels to optimise operational efficiency.
• Liaise with external service providers and technicians to arrange timely support and resolve technical issues.
• Manage cash replenishment schedules in collaboration with cash-in-transit companies to prevent shortages and overstocking.
• Maintain accurate records of ATM locations, maintenance activities, incidents, and service levels.
• Ensure compliance with banking regulations and industry standards related to ATM operations and security protocols.
• Investigate and report on ATM malfunctions, fraud attempts, and security breaches, implementing corrective actions where necessary.
• Support the rollout of new ATM installations and upgrades, coordinating with relevant stakeholders.
• Prepare and present regular reports on ATM status, performance metrics, and service issues to management.
• Promote customer service excellence by addressing and resolving ATM-related enquiries or complaints promptly.

Required Qualifications

• Diploma or degree in Business Administration, Information Technology, or a related discipline.

Experience

• Minimum of two years’ experience in ATM operations, banking services, or a technical coordination role within the financial sector.
• Proven track record in managing vendor relationships and service contracts.

Knowledge and Skills

• Comprehensive understanding of ATM technology, banking systems, and transaction processing.
• Familiarity with security standards and regulatory frameworks governing ATM operations.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills for liaising with diverse stakeholders.
• Analytical skills to monitor performance data and identify trends or issues.
• Proficiency in using computer software applications, including databases and reporting tools.
• Problem-solving aptitude with a focus on operational continuity and customer satisfaction.

Preferred Qualifications

• Grade 12 (Matric)
• PSIRA Grade C & CIT Certification
• Driver License
• Certification in project management or IT service management.
• Experience working within a banking or financial services environment.
• Knowledge of cash logistics and security protocols related to cash handling.

Working Conditions

• This role is office-based within the City of Cape Town, with occasional site visits to ATM locations.
• Full-time hours are expected, with flexibility to respond to urgent operational issues outside normal working hours if required.
• The role may involve liaising with security personnel and service contractors on-site.
• Travel within the Western Cape region is occasionally necessary to support field operations.

Contact information

Miranda Van Wyk