KEY PERFORMANCE AREAS

KPA

PERFORMANCE STANDARDS

Delivery of Valuables to Customers

• Adhere to all relevant procedures and ensure the correct security devices are utilised to guarantee the safe transport of consignments at all times.

• Conduct all deliveries with professionalism, reflecting the values of G4S.

• Accurately complete scanning and documentation for record-keeping and audit purposes.

• Maintain the safety and security of customer assets as their responsible custodian.

• Ensure all deposit slips issued by the bank are delivered promptly to customers.

Delivery of Consignments to Vault (Branch-Based)

• Complete all handover documentation accurately, utilising electronic devices to scan consignments.

• Deliver consignments according to the planned schedule, consistently meeting service level agreements.

• Maintain cleanliness and organisation of the crew compartment and Vault at all times.

Scanning the Environment for Potential Threats (Suspicious Vehicles and Persons)

• Remain vigilant at all times and promptly report any suspicious vehicles or activities to the Control Room.

• Identify optimal tactical positions to provide cover for oneself and others, ensuring clear lines of sight and safe exit from the vehicle upon the driver’s instruction.

• Assess and select the safest tactical route from the vehicle to the client collection or delivery point before disembarking, following the driver’s instructions.

• Enter and exit the vehicle using tactical procedures to maintain security.

• Conduct ongoing surveillance en route to detect any potential threats.

Health & Safety

• Promote a culture of “Safety First” in all aspects of the role.

• Comply fully with company Health and Safety procedures, extending beyond vehicle safety.

• Avoid exposing oneself, vehicles, assets, or colleagues to any risks.

• Ensure no members of the public or customers are placed at risk.

• Participate actively in safety forums at branch level.

• Report all safety incidents promptly to the Control Room and attend safety training and refresher programmes as required.

• Wear protective clothing (including bulletproof vests) at all times when performing duties, including within secure environments.

• Comply with all reasonable instructions and duties issued by branch management.

MINIMUM REQUIREMENTS

Qualifications

Experience

Competencies

• Grade 12 or equivalent

• Valid South African ID

• Valid PSIRA Certification – Grade C

• Cash In Transit (CIT) Certification

• Valid Firearm Competency Certificate for Business Purposes

• Valid South African Driver’s Licence is advantageous

• Clear credit and criminal record

• Minimum of one year’s experience in Cash In Transit operations

• Ability to perform under pressure and manage time effectively

• Coaching and mentoring skills

• Excellent communication skills

• Customer-focused approach

• Strong problem-solving and decision-making abilities

• Report writing proficiency

• Risk and security management expertise

• Team leadership capabilities

• Technologically proficient

• High standards of professionalism and work ethic