At The President Hotel, exceptional guest service begins long before arrival. Behind every seamless check-in and personalised stay is a highly organised Front Office support team ensuring every detail is prepared, communicated, and delivered to five-star standards.

We are looking for a Front Office Administrator (also known as a Hotel Communications Agent) with strong hotel front office, administrative and reservations experience to support our Reception and Guest Services teams. This role is ideal for someone who thrives in a luxury hotel environment, enjoys guest interaction behind the scenes, and has excellent attention to detail.

As a Front Office Administrator, you will play a key role in guest communication, pre-arrival preparation, reservations support, and administrative coordination, helping to create polished, memorable guest experiences.

Key Responsibilities

Guest Communication & Administration

• Handle all guest calls, emails, and messages professionally
• Respond to guest queries and feedback across multiple platforms
• Log guest complaints and service requests and follow up on resolution
• Maintain confidentiality and professionalism at all times

Pre-Arrival Checks & Guest Profiling

• Conduct daily pre-arrival checks and guest profile updates
• Contact guests prior to arrival to confirm preferences and special requests
• Maintain detailed guest profiles in OPERA PMS
• Coordinate special arrangements with relevant departments

Reservations & Room Allocations

• Process new and amended reservations via phone and email
• Complete accurate room allocations in OPERA PMS
• Maintain transport lists and arrival schedules
• Communicate reservation updates clearly to all departments

Group Coordination

• Prepare and manage group arrival files
• Coordinate group check-ins and liaise with Sales, Reservations, and Housekeeping
• Ensure all group information is accurate and up to date

Reporting & Administration

• Compile daily reports, handovers, and guest feedback summaries
• Track maintenance issues and follow up until resolved
• Generate guest feedback reports from Canary, HotelPlus, and Revinate
• Provide administrative support to the Front Office leadership team

Minimum Requirements

• Matric or equivalent
• Minimum 2–3 years’ experience in a hotel front office or hotel administration role
• Min 1 year in hotel reservations
• OPERA PMS experience essential
• Experience in a 4- or 5-star hotel environment
• Strong written and verbal English
• Computer literacy including OPERA PMS and Microsoft Office
• Excellent organisation, attention to detail, and multitasking skills
• Updated CV

Why Work at The President Hotel

• Be part of a hotel on a clear journey toward luxury
• Work within a professional, supportive Front Office team
• Exposure to a high-volume, five-star hotel operation
• Opportunities for learning, development, and career growth
• Competitive salary and employee benefits 

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Contact information

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