&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

We are seeking a detail-oriented and proactive WETU Coordinator to manage, update, and maintain travel content across multiple platforms. This role requires excellent organizational skills, strong communication, and a passion for digital content and marketing. You will work closely with regional teams, ensuring all travel products are accurately represented, on-brand, and seamlessly integrated into Wetu, Smartbox, and other systems.

KEY OUTPUTS:

Content & System Management:

• Conduct bi-weekly calls with teams in Bhutan, Nepal, and Sri Lanka to manage content updates and resolve issues in Wetu and Smartbox.
• Maintain Excel sheets tracking new content, including hotels, activities, destinations, and cover images.
• Collect updated .cvs report or TP linking/mapping of activities and suppliers to Wetu, on a monthly or as-needed basis.
• Update BYG (Before You Go) information accurately.
• Create new content, including images, descriptions, and supporting materials for all regions.
• Collaborate with Johannesburg teams to update templates, conduct testing, provide feedback, and ensure brand alignment as branding evolves.
• Communicate with Wetu support to resolve issues escalated by regional teams.
• Work with internal stakeholders to fix errors or update content on Smartbox.
• Train new team members on systems and content processes.

Digital Marketing & Visual Content:

• Catalogue and Lightroom-edit images for activities, hotel covers, social media, and website use.
• Schedule and manage andBeyond Travel + Punakha River Lodge social media posts on Agorapulse.
• Participate in monthly marketing catch-ups with Johannesburg to get social media content approval.
• Assist with the creation of image folders on Cloudinary for marketing purposes.

KNOWLEDGEREQUIRED

• Experience with Wetu, Smartbox, or similar travel management systems is highly advantageous.
• Strong proficiency in Excel and data management.
• Hands-on experience in Lightroom, image editing, and content creation.
• Familiarity with social media management tools (e.g., Agorapulse) and basic digital marketing principles.
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SKILLS REQUIRED:

• Strong Administrative skills
• Ability to solve problems
• Thrive when under pressure and have fun at the same time
• Service orientated
• Ability to empower, train and mentor people
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to communicate in a clear, concise, consistent and transparent manner
• Detail-oriented with a passion for travel and visual storytelling.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Two years’ experience in a marketing role from hospitality background is preferred and have travelled the sub-continent.

The successful candidate should have an enquiring mind, pay attention to detail, be creative and pro-active, ability to work under pressure and have high energy levels. Must have the ability to meet deadlines and be a good mentor.

Contact information

Caitlin Royal