JOB PROFILE – Member Accounts Administrator

1. 1.      Position Overview

Job Title and Level

Job Title                                        Member Accounts Administrator

Department                                 Finance

Functional Area / Team            Member Accounts

Qualifications                             Minimum requirement is a National Senior Certificate (NQF4) – with certificate or Diploma in Accounting of Finance advantageous.

Experience                                   2-3 years’ experience within member processing/ financial payments processing / Experience using financial software

Knowledge         Computer literate MS Office, Word/Excel/Power Point – advanced MS Excel advantageous.

Knowledge in account management (specifically member accounts/ within a network Sales model advantageous)

Knowledge in basic Account journal entries

Knowledge Payment related queries

                              Knowledge Statement movement

Purpose

The Member Accounts: Clerk will be responsible for ensuring all the member related payments have been captured into the system. The job also serves as support for member payment related queries. The Member Accounts: Clerk is responsible for the tasks related to uploading members’ money received from Financial Providers, maintaining records of cash applications and account reconciliation. Additionally, ensures all the bank statements are balancing to the balance sheet.

1. 2.      Job Requirements - Functional Duties and Responsibilities Position Overview

• § Daily reconciliation of member funds received from the respective Financial Providers to the system.
• § Daily reporting on bank statement discrepancies for attendance.
  • § Monthly bank statement reconciliations (X% accuracy in funds uploads received from various Financial Providers) (X% completion of monthly bank statements upload.)
  • § Capturing and reconciling staff purchases
  • § Weekly reconciliation of staff purchases on the crew account. Accurately capturing all the payments received for all staff purchases, to ensure that for every invoice, there is a payment.
• § Member Statements - Assistance with compiling and submitting member statements to members on the account move
• § Investigating and addressing discrepancies on the member account. Submitting the standard of credibility of statements to members
• § Serve as support to member account inquiries - Provides consistent support to internal staff for member queries
• § Timeously provides feedback on queries - Manages to enthusiastically assist on member queries set on investigative controls,      Subject matter expert to assist internal staff for execution on delayed orders requiring in-depth investigation

Job Specific Skills:

• Excellent verbal and written communication skills
  • Ability to handle multiple tasks with high attention to detail                   
  • Great analytical thinking and investigating skills         
  • Good telephone and email etiquette 
  • Work well in a team and self sufficient            
  • Committed to professional development and growth
  • Have the ability to implement accounting principles and quickly learn accounting packages, including reconciling
  • Ability to execute duties with the highest ethical standards, ensuring confidentiality and subjectivity are maintained

Contact information

Wenz