The role requires a strategic mindset to coordinate Internal Communications activities and problem-solving techniques to address issues in an effective manner with exceptional written and verbal communication skills. The incumbent is asked to use internally generated insights as well as relevant internal communications and employee experience trends to provide strategies to improve the communications approach, methodology and practices. The incumbent would be asked to build a relevant internal communications approach (including a strategic narrative, campaign plans and calendar) and work closely with internal business stakeholders to ensure the relevant internal messages and direction are communicated to staff via a suite of channels. Develop and execute leadership and employee engagement/communication programmes, support culture change initiatives and transformation communications in support of the business strategy and priorities.

Establish guardrails
Design and monitor best practices for all internal communications
Contribute to the communications assets in line with brand guidelines
Collaborate on governance framework, approach and methodologies to deliver internal communications
Develop strategies, playbooks and templates for internal communications activities

Develop/implement internal communications strategy
Provide input into strategic planning and QBR for internal communications efforts related to mission specific activities
Collaborate on an internal communications strategy for input into the integrated communications strategy.
Monitor internal communications initiatives and evaluate success and implement improved strategies.
Monitor and collaborate on internal Communications Calendar.
Develop storyboard for internal communications campaigns
Develop internal communications scripts
Provide content ideas, implement and collaborate on internal events and initiatives
Ensure consistency of internal communications in line with the OneBrand strategy
Solicit feedback on internal communications from the business, including executives and implement enhancement measures
Identify opportunities to inform employees of on Products and specific internal campaigns
Identify non-relevant communications that are briefed in and ensure these do not clutter the communications environment.
Optimise internal communications team dynamics for enhanced collaboration and efficiency.

Analyse reporting for continuous improvement
Liaise with business to partner and identify opportunities to measure communications success.
Analyse reporting and insights to increase the reach and effectiveness of all internal communications
Review and ensure the relevant internal networks and platforms are utilised and incorporated for the internal communications
Analyse, monitor and track uptake and insights from internal communications efforts and activities to track performance and inform future decision making.

Understanding and improving the Employee Experience
Boost employee engagement, experience and performance through communications.
Be a critical thinking partner in how to embed Employee Value Proposition (EVP)
Develop and identify opportunities to enhance employer and talent brand.

Tactical execution
Develop strategic message maps for specific campaigns and projects
Develop, execute and monitor communication strategies and plans.
Identify opportunities for external communication.
Develop and design content on Microsoft Office 365
Have an understanding of SharePoint, MS Teams, PowerApps
Have a keen eye for CI application and design
Extensive knowledge of PowerPoint

Contact information

Riford Masuku