Job Purpose
The IT Technical Intern will assist the IT team with day-to-day technical support, maintenance, and troubleshooting of hardware, software, and network systems. This role provides hands-on experience in a professional IT environment, supporting end-users, resolving technical issues, and learning best practices in IT service delivery.

Key Responsibilities

1. Technical Support & Troubleshooting

• Assist with diagnosing and resolving hardware, software, and network issues.

• Provide first-line technical support to internal staff (remote and on-site).

• Log and track support requests through the company’s ticketing/helpdesk system.

2. Hardware & Software Maintenance

• Support the setup, installation, and configuration of desktops, laptops, and peripherals.

• Assist with software updates, antivirus checks, and routine maintenance tasks.

• Help maintain inventory records of IT equipment and licenses.

3. Network & Systems Assistance

• Support the IT team in monitoring network performance and connectivity.

• Assist with setting up new user accounts, email addresses, and access permissions.

• Learn and apply basic network troubleshooting techniques.

4. Documentation & Reporting

• Maintain accurate documentation of IT processes, configurations, and incident resolutions.

• Assist in creating user guides and training material for common IT tasks.

Skills & Competencies

• Basic understanding of computer hardware, software, and networking concepts.

• Familiarity with Microsoft Windows OS, Office 365, and common business applications.

• Strong problem-solving skills and willingness to learn.

• Good communication and interpersonal skills.

• Ability to follow instructions and work as part of a team.

Education & Experience Requirements

• Currently studying or recently completed an IT-related qualification (e.g., Diploma or Degree in Information Technology, Computer Science, or related field).

• Basic knowledge of IT systems and troubleshooting.

• Prior internship or volunteer IT experience will be advantageous but not required.

Additional Information

• This is a learning role with mentorship and hands-on experience provided.

• The intern is expected to maintain confidentiality and adhere to company IT policies.

• Some after-hours or weekend work may be required for system updates or maintenance.

Performance Indicators

• Timely resolution of assigned support tickets.

• Accuracy and clarity of documentation.

• Demonstrated improvement in technical skills and knowledge.

• Positive feedback from IT team members and end-users.

Contact information

Carissa Moopanar