[JOB TITLE]                        Teamleader – sales floor  

ABOUT THE JOB

The Team Leader is responsible for overseeing that the process of all incoming orders communicated on various company platforms are screened, captured and allocated to respective Teams. This role also ensures that all new member registrations details are captured onto Odoo to generate a KIT.  All POP’s, including those with orders, should be sent to Cash Box to streamline process flow and ensure smooth flow of work. This role monitors the workload and communicates the volumes to relevant stakeholders. To communicate the goals of the team and ensure that these goals are achieved by providing guidance, training, support and identify developmental needs. Oversee performance and feedback. Recommend process changes. The main purpose of the Team Leader is to manage the team, the process and meet daily SLA.

ABOUT YOU

• Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Providing Insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements.
• Establishing Rapport: Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends.
• Directing People: Is comfortable leading people; coordinates and directs groups; seeks to control things.
• Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments.
• Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
• Managing Tasks: Manages tasks by being organized and methodical; plans activities systematically; sets priorities for tasks.

THE HATS YOU MAY WEAR

1. Ensure excellent customer service experience.
2. Influence the team positively and lead confidently to achieve goals.
3. Able to think out of the box to find solutions to problems and recommend process changes.
4. Must be able to delegate, follow up and take necessary steps to improve performance.
5. Create a fun positive and values driven working environment and be a mentor to the team.
6. Ensure a safe and healthy work environment is created.
7. Workforce planning, leading, and guiding.
8. Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
9. Quality assurer: Consistently checks the detail and quality of every job they execute
10. Leader: Able to delegate, convince and lead in order to meet business deliverables
11. Cultural ambassador: implement the company’s values and culture in the execution of duties and through interactions with all

WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?

1. Relevant leadership certificate or experience.
2. 2-5 years’ experience in a leadership role leading multidisciplined teams.
3. Experience in a Administration/Order Processing in a customer facing environment.
4. Strong Leadership and Analytical skills.
   1. Ability to communicate clearly and effectively in all situations.
   2. Ability to handle multiple tasks and projects with high attention to detail.
   3. Excellent written and communication skills.
   4. Computer literate MS Office, Word/Excel/Power Point.
   5. Performance review feedback and mentorship.

Contact information

Wenz