&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Inbound Teams, and assisting with unassigned tickets in various reservations teams (rotational basis)
• Checking availability and holding space for new requests
• Assisting Travel Specialists with WETU itineraries
• Checking for Trade Conflict, prior to holding space for new requests
• Cancelling of reservations
• Chasing provisional reservations
• Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
• Sending weekly administration reports to assist team on bookings travelling, outstanding
• payments, provisional bookings.
• Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
• Consistent and clear communication daily with reservations team and suppliers
• Reconfirmation of consultant files
  • Sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
  • What has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
  • Checking Tourplan has been updated with guest information and flight details
  • Checking and updating pick up and drop off details and all services booked correctly
  • Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Understanding of travel industry
• Some understanding of a reservations environment is advantageous
• Computer literate with basic knowledge of Outlook, Word and Excel
• Knowledge of Tourplan advantageous or any other reservations system

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma)
• 1- 2 years administration experience

SKILLS REQUIRED:

• Communication skills and a good command of the English language both written and oral
• Time & desk management with a focus on organizational ability
• Attention to detail
• Exceptionally customer focused
• Initiative

PERSONAL ATTRIBUTES:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.

Contact information

Ziphozethu Bota