Job Summary:

We are looking for a highly experienced Senior Test Analyst / QA Engineer with a strong background in testing ServiceNow applications, holding both ISTQB Advanced Level Certification and relevant ServiceNow certifications. You will be responsible for leading QA efforts across ServiceNow development and enhancement projects, ensuring platform stability, functionality, and scalability through systematic and automated testing approaches.

Key Responsibilities:

• Lead the planning, design, execution, and documentation of functional and non-functional testing activities for ServiceNow implementations and enhancements.

• Collaborate closely with ServiceNow developers, business analysts, and stakeholders to understand requirements and ensure test coverage and traceability.

• Design and execute test cases and test scripts (manual and automated) for workflows, integrations, custom applications, and out-of-the-box features.

• Validate ServiceNow modules such as Incident, Change, Problem, Knowledge, CMDB, Request, HR, ITSM, ITOM, and others as applicable.

• Ensure data integrity and workflow accuracy across different environments.

• Utilize ATF (Automated Test Framework) in ServiceNow to develop and maintain automated test scripts.

• Conduct regression, integration, and user acceptance testing (UAT) for ServiceNow releases.

• Track and report defects using test management and issue tracking tools (e.g., JIRA, ALM, qTest).

• Apply risk-based testing principles and contribute to test estimation and resource planning.

• Contribute to continuous improvement of QA processes and promote quality best practices in Agile or DevOps environments.

• Stay updated with ServiceNow platform upgrades and assess impacts on testing scope and strategy.

Required Skills & Qualifications:

• ISTQB Advanced Level Certification (Test Analyst or Technical Test Analyst).

• ServiceNow Certification(s) – such as:

  • Certified System Administrator (CSA)

  • Certified Application Developer (CAD)

  • Certified Implementation Specialist (any module)

• 5+ years of software QA experience, with at least 2+ years specifically testing ServiceNow applications.

• Strong understanding of the ServiceNow data model, platform architecture, and workflows.

• Experience using ServiceNow Automated Test Framework (ATF).

• Proficiency with test management tools (e.g., JIRA, TestRail, Zephyr).

• Solid knowledge of QA methodologies, test types, and best practices.

• Excellent communication and documentation skills.

• Strong analytical and troubleshooting abilities.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• Familiarity with ITIL® practices and ServiceNow ITSM workflows.

• Experience testing ServiceNow integrations with third-party systems using REST/SOAP APIs.

• Knowledge of scripting in ServiceNow (JavaScript, Glide API) is a plus.

• Familiarity with Agile/Scrum environments and working in sprints.

• Exposure to CI/CD pipelines and DevOps tools (e.g., Jenkins, Azure DevOps).

What We Offer:

• Competitive compensation and benefits

• Exposure to enterprise-scale ServiceNow environments

• Flexible hybrid/remote working options

• Ongoing training and professional development support

• A collaborative, innovation-driven team environment

Contact information

Yandiswa D