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NOC Agent
(NOC-11/07/25)
Overview
Reference
NOC-11/07/25
Salary
Market Related
Job Location
- South Africa -- Johannesburg Metro -- Johannesburg -- Bryanston
Job Type
Permanent
Posted
11 July 2025
Closing date
18 Jul 2025 22:59
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Department: Network Operations Centre
Reporting To: NOC Specialist
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Location: Johannesburg
Education: Relevant ICT/IT experience
Experience: 1year
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Position Summary (Main Purpose)
To monitor the core network, action all tickets logged with the Network Operations Centre, troubleshoot and to follow due process facilitating repairs or directing tickets to the relevant departments.
Working Conditions:
- Office based rotational shift roster which will include weekends and publics holidays.
- Required to work overtime as and when required.
Key Responsibilities
- Ticket Tracking
- Regular feedback to Clients
- Dispatching Technicians
- First line Checks
- Troubleshooting
- Maintain SLA
- Network Monitoring
- Escalation coordination
- First Line Checks
- Troubleshooting Connectivity, Voice and Security
Skills
- Excellent Communication Skills
- Must be self-motivated, attentive to detail and always follow through
- Strong client facing and teamwork skills
- Critical thinking and Problem Solving
- Execution of all process activities in a timely and accurate manner
- Sound Time Management
- Microsoft Excel
Competencies
- Rotational Shifts
- Able to work under pressure
- Team Player
- Ability to organise and coordinate
Qualifications and Experience Hard Skills Required
- Grade 12 or Equivalent
- A+, N+, CFOT (advantageous)
- Fibre, Wireless NOC Support
- Voice NOC support (advantageous)
- WAN/LAN
- Cisco, Cienna/Arista Support
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- Computer Literate
- Must be proficient in Microsft Office Suite.
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Character Traits
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Integrity
Honesty, trust and respect towards others
Accountability
Responsible and liable for the role and responsibilities
Communication
Open communication, feedback and sharing
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Passion
Passionate and inspired to make a difference in the lives of others.
Take pride in work
Empowerment
Sharing of knowledge to set others up for success
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