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Front Office Manager (Piek_FOL)Overview
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Piekenierskloof Mountain Resort - Front Office LeadPiekenierskloof Mountain Resort, also known as ‘Piekies’, is a beloved holiday destination for multi-generational families and returning guests. Our location just above Citrusdal offers stunning views of the Cedarberg Mountains. As part of Dream Hotels & Resorts, a mixed-use accommodation group dedicated to creating a brighter future, we are looking for a Front Office Lead to join our team. Our company values reliability, accountability, empathy, sustainability, humanity, trust, dynamism, excellence, and joy. We celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These values guide our daily decision-making and operational requirements. Job Overview:The Front Office Lead is responsible for ensuring smooth operations at the front desk and enhancing guest experiences. This role is pivotal in shaping the first impression guests have of the hotel, and their effectiveness directly impacts guest satisfaction and overall hotel operations. Additionally, with the reservations team, you will assist with bookings for accommodations, weddings, and conferences. Key Responsibilities:Managing Front Office Operations:
Managing Front Office Team:
Handling Guest Concerns:
Budget Management:
Ensuring Compliance:
Collaboration:
Leadership:
Training and Development:
Scheduling:
Performance Evaluation:
Communication:
Problem Solving:
Quality Assurance:
Guest Check-In and Check-Out:
Reservations Management:
Strategizing with the reservations Lead to maximise occupancy rates by implementing effective pricing strategies, promotional offers, and upselling techniques. Guest Services:
Guest Relations:
Monthly Management Reporting:A detailed analysis of financial, operational, and guest experience metrics, along with insights from the Custodian Monthly Report. Knowledge and Qualifications:Formal qualifications:
Contact informationRecruit Dream |