andBeyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. 

Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function.

For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

JOB SUMMARY:

&Beyond’s focus on innovation, quality, and people development sets us apart in the industry.

The Regional Hospitality Manager will be a dynamic and hands-on leader, primarily responsible for overseeing, managing, and elevating all Food & Beverage (F&B) and broader hospitality services across all South African Lodges.

This pivotal role will drive operational excellence, ensure consistent high-quality guest experiences, and significantly focus on comprehensive staff training and development initiatives to build high-performing and well-motivated kitchen and hospitality service teams.

This senior &Beyond leadership position will report directly to the South African Regional Manager to ensure consistency in regional and group strategy and deliverables. This person will serve as a direct support role and function to our South African General Managers, so that they may better achieve their respective lodge F&B and Hospitality goals and strategic objectives.  

KEY RESPONSIBILITIES:

1. Food & Beverage and Hospitality Operations Management:

• Provide strategic leadership and operational oversight for all F&B facets of our lodge operations (restaurants, bars, game drives, room service, guest delights, group functions) and other hospitality services, primarily Food and Kitchens, within the region.
• Develop, implement, and monitor F&B and hospitality standards, policies, and procedures to ensure consistency and quality across all properties.
• Drive innovation in F&B offerings, food and drink menu development, guest delight moments and service delivery within each lodges Day in the Life programmes so as to enhance our overall guest experience and ensure we retain our competitive advantage in this field.
• Monitor and analyze F&B performance metrics ie. cost of sales, and guest feedback scores, and devising and taking corrective actions as needed.
• Ensure compliance with all relevant health, safety, hygiene, and liquor licensing regulations.
• Collaborate with General Managers, Executive Chefs, and Lodge Managers at each property to optimize and constantly improve operational efficiency and profitability.
• Conduct regular property visits, audits, and inspections to ensure adherence to brand standards and identify areas for improvement.

2. Training & Staff Development:

• Design, develop, and implement comprehensive F&B and hospitality training programs for all levels of staff, from entry-level to management, in collaboration with the South African and &Beyond Group Human Capital/Academy team
• Identify training needs through performance reviews, operational audits, and feedback mechanisms.
• Lead and facilitate workshops, on-the-job training, and continuous professional development initiatives.
• Mentor and coach F&B and lodge and camp managers, safari hosts and butlers. Focus on fostering their leadership skills, guest interactions and operational expertise.
• Develop career progression paths for F&B and hospitality staff, promoting internal talent.
• Implement robust induction programs for new F&B and hospitality team members.
• Foster a culture of continuous learning, excellence, and exceptional service within all F&B and hospitality teams.
• Evaluate the effectiveness of training programs and adjust as necessary to meet evolving business needs.
• Collaborate with external resources specialising in hospitality training and development so as to advance our &Beyond teams and create in house talent pools and specialised internal training resources.

3. Leadership & Management:

• Inspire, motivate, and lead regional F&B and hospitality teams to achieve performance targets and deliver outstanding guest experiences.
• Provide mentorship to identified leadership within various F&B departments.
• Act as a central point of contact and resource for F&B and hospitality-related queries and challenges from lodge teams.
• Champion best practices and facilitate knowledge sharing across lodge.
• Promote a Fun and Professional work environment and entrench and further develop the &Beyond DNA and Golden Thread principles within the broader lodge teams.
• Collaborate effectively with other regional managers and group departments (e.g., Marketing, HC, Finance and BuyDesign team in particular).
• Participate in the recruitment and selection of key F&B and hospitality management staff within the region.
• Foster a positive and supportive work environment that encourages teamwork and professional growth.
• Assist the SA MD and SA RM with establishing and setting out Project Edge strategies and lead the implementation of these initiatives and outcomes with respective lodge teams.  

4. Financial Performance & Cost Control:

• Work closely with lodge management teams to ensure management and budget processes and systems are better supported to ensure effective cost control in order to optimize profitability.
• Identify opportunities for revenue generation and cost-efficiency within F&B and hospitality operations.
• Support efforts to ensure accurate inventory management and waste reduction strategies are in place.

QUALIFICATIONS:

• Preferably a Bachelor's degree or Diploma in Hospitality Management, Culinary Arts, Business Administration, or a related field.
• Minimum of 5 - 8 years of progressive experience in F&B and Hospitality management, with at least 3-5 years in a multi-unit management role.
• Proven track record of success in driving F&B and Hospitality operational excellence and profitability.
• Extensive experience in designing and delivering effective training and development programs within a hospitality environment.
• Strong understanding of F&B trends, menu engineering, and cost control.
• Exceptional leadership, communication, and interpersonal skills.

SKILLS REQUIREMENTS and DESIRED ATTRIBUTES:

• Communication skills – Fluent in English, Zulu and or Shangaan an advantage.
• Ability to deliver clear and concise delivery of training material and F&B and Hospitality strategies.
• Proven ability to effectively deliver written reports, drafting of presentations and
• Passion for food, beverages, and delivering memorable guest experiences.
• A natural coach and mentor who enjoys developing others.
• Proactive, adaptable, and able to thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Culturally aware and able to work effectively with diverse teams.
• Excellent problem solving skills.
• Demonstrable strong eye for attention to detail.
• Level headed and ability to operate under pressure.
• Strong conflict resolution skills.

TERMS and CONDITIONS:

• Ability to travel frequently within the South African region.
• Proficiency in hospitality management software (PAN). and POS systems.
• Results-oriented with a strong analytical and problem-solving aptitude.
• Valid driver's license and own reliable transport.
• Lodge based position.

APPLICATION PROCESS:

• Please speak with your manager before making any application.
• Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are an ideal fit.
• We reserve the right not to make an appointment.

Contact information

Caitlin Royal