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IT INFRASTRUCTURE AND OPERATIONS MANAGER (3725 EG ITMAN)

Overview

Reference
3725 EG ITMAN

Salary
ZAR/month

Job Location
- South Africa -- Johannesburg Metro -- Johannesburg -- Bryanston

Job Type
Permanent

Posted
10 June 2025

Closing date
21 Jun 2025 21:59


Our client with a national footprint requires someone to fulfill the following duties:

Formal Education:

  • Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required.
  • ITIL certification.

Experience:

  • 8-10 years relevant ICT experience in operations management.
  • Previous experience of leading an operations management team within an IT capacity.
  • Proven knowledge and experience of delivering technical support services.
  • Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.
  • Experience in working through major organizational change.
  • A track record of providing infrastructure services to a geographically diverse and complex organisation.
  • A track record of successful large project implementations.
  • Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

  • Managerial abilities at senior level.
  • High level negotiation skills.
  • Project management Relevant regulatory knowledge.
  • System Development Life cycle (SDLC).
  • IT Architecture.

Skills:

  • Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.).
  • Design Thinking and Group session facilitation.
  • Team leadership.

Duties:

  • Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice).
  • Plan all aspects of infrastructure environment to optimally deliver service to the Group of companies.
  • Plan staff and resource requirements to deliver on agreed ICT strategy.
  • Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected.
  • Conduct technology research related to Infrastructure to remain abreast of current developments and future trends.
  • Managing the day to day operational and projects tasks within the IT Infrastructure team.
  • Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime.
  • Ensure that servers are properly maintained, secure, and optimized for performance.
  • Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested.
  • Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss.
  • Keep meticulous records of everything related to systems and processes to ensure consistency and reliability.

  • Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.

  • Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness.

  • Monitoring daily operations, including server hardware, software and operating systems.

  • Coordinating technology installations, upgrades and maintenance.

  • Selecting and recommending new and replacement hardware and software, when necessary.

  • Testing, troubleshooting and modifying information systems so they operate effectively.

  • Generating performance reports for operating systems and the Service Desk function.

  • Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.

  • Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures.

  • Keeping up to date with advances in technology and industry best practice.

  • Demonstrating a deep technical and strategic understanding of the IT Services and Operations.

  • Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.

  • Managing internal and external communications and being the primary contact of escalation for business issues.

  • Assisting with the management of relationships with external organisations and suppliers.

  • Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance.

  • Create asset lifecycle plans for hardware and software.

  • Ensure audit compliance.

  • Implement ITSM, ITIL and other standards relevant to the job role.

  • Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business.

  • Manage and measure according to SLA.

  • Report to CIO monthly on SLA achievement stats and exception.

  • Create and oversee implementation of development plans for staff.

  • .Liaise with business and other members of the ICT management team to ensure alignment.


Contact information

Christo van der Merwe