• Job Purpose
• To oversee the validation and processing of returned goods, maintain accurate records, coordinate with various departments, and contribute to continuous process improvement within the DC.
• Key Accountabilities
• Proof of Delivery (POD) - Truck Return to Debrief
• Validate and reconcile successful deliveries in SAP, ensuring accuracy in load reconciliation and
• closure.
• Physically inspect and verify Clean POD (Received in Full) against invoices and customer claims.
• Verify claims between the log and Return Area physically.
• Conduct Load Recon (by reason)/Closure in SAP, ensuring accurate documentation of claims and
• returns.
• Processing Returned Stock
• Receipt returned stock into We Think system promptly and accurately.
• Conduct physical inspection of returned items, differentiating between saleable and unsaleable
• goods.
• Move saleable returns to designated bins efficiently.
• Check case and pallet returns to validate stock to be booked back into Finished Goods, Damages or
• Quarantine
• Truck Return Validation
• Offload stock to returns cage, conducting thorough verification against documentation.
• Physically check all stock returns for quality and completeness.
• Complete Returns Log (Register) accurately, detailing all validated returns.
• Upliftment
• Process Uplift Requests received via email promptly and accurately, coordinating with relevant
• departments.
• Verify uplifted items upon truck arrival at the DC.
• Physically inspect returned items, ensuring compliance with uplift requests.
• Move sellable returns to designated bins in We Think system.
• Debriefing Clerk
• JDSCM_020_v2
• Updated Nov 2023
• Page 2 of 4
• Administration
• Scanning, filing and archiving of relevant documents.
• Providing general administrative support where required.
• Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards
• Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and
• Environmental policies and standards.
• Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times
• to guarantee a secure work environment.
• Personal Hygiene: Maintain exceptional personal hygiene as per the organization’s code of conduct.
• Contamination Control: Raise awareness about potential physical product contamination and
• implement control measures to prevent it.
• Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards.
• Follow the prescribed incident reporting procedure in case of accidents.
• Knowledge and Compliance: Stay updated with relevant business information, policies, processes,
• and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP’s
• (Good Manufacturing Practices).
• Training: Attend and enforce the implementation of learnings from training sessions related to
• Quality, Food Safety, and Health and Safety.
• Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.
• Qualifications and Experience:
• Grade 12 / Matric / NQF level 4 (Essential)
• Up to 3 years of experience in Operational Execution in FMCG industry
• Key Qualities:
• Communication:
• Communicate verbally in a clear and logical manner.
• Tailor communication to the intended audience.
• Use appropriate business language and include all relevant information in verbal communication.
• Problem Solving:
• Proactively identify and solve concrete and procedural problems.
• Apply known solutions in line with guidelines or escalate more difficult problems to superiors.
• Continuous Improvement:
• Seek out sources of information and adapt improvement ideas to work processes.
• Proactively find resources needed to introduce improvements quickly.
• Collaboration:
• Assist others with their work and actively contribute to team discussions and work plans.
• Share expertise and resources to help others address their needs.
• Accountability:
• Accomplish assigned tasks and goals, taking necessary actions to keep progress on track.
• Prepare a roadmap for success and ensure others are clear about the plan.
• Take full responsibility for own actions and outcomes, always acting in the company’s best interest.

Contact information

Liesel Park