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Lodge Manager
(Lodge Manager)
Overview
Reference
Lodge Manager
Salary
ZAR/month
Job Location
- South Africa -- Johannesburg Metro -- Johannesburg
Job Type
Permanent
Posted
07 April 2025
Closing date
07 Jul 2025 21:59
Our Client a Luxury Safari Lodge is seeking an experienced and dynamic Lodge Manager to oversee the operations of the lodge. The Lodge Manager will be responsible for ensuring the smooth-running of all aspects of the lodge, ensuring exceptional guest experiences, managing staff, and maintaining the lodge's high standards of service and hospitality.
Responsibilities:
- Ensure the overall guest experience is of the highest standard, exceeding guest expectations at all times.
- Manage guest reservations, ensuring accurate bookings and effective communication with guests before and during their stay.
- Address guest complaints and concerns promptly and effectively to ensure guest satisfaction.
- Oversee the daily operations of the lodge, including front desk, housekeeping, food and beverage, and maintenance departments.
- Ensure efficient coordination between different departments to maintain smooth operations.
- Implement and maintain standard operating procedures to ensure consistent service delivery.
- Monitor and manage lodge expenses, budgets, and financial performance.
- Prepare regular reports on lodge operations, financials, and guest feedback for management.
- Recruit, train, and supervise lodge staff, ensuring they are well-informed, motivated, and provide exceptional service to guests.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Develop and implement training programs to enhance staff skills and knowledge.
- Foster a positive work environment, promoting teamwork, respect, and effective communication among staff members.
- Ensure compliance with health, safety, and environmental regulations, maintaining a safe and secure environment for guests and staff.
- Implement and maintain proper emergency procedures and protocols.
- Promote sustainable practices and environmental conservation within the lodge.
- Collaborate with the marketing team to develop and implement strategies to attract new guests and retain existing clientele.
- Assist with sales efforts, participating in site visits, and showcasing the lodge's offerings to potential clients.
Skills:
- Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
Qualifications:
- Qualifications Essential.
- Minimum 3 to 5 years of experience in lodge management, preferably in a safari lodge and Camp.
- Proven track record of providing exceptional guest service and managing guest relations.
- Must have International Clientelle experience.
- Proficiency in hospitality management software and Microsoft Office Suite.
- Flexibility to work long hours, including weekends and holidays, as required in the lodge industry.
- Wildlife and conservation knowledge is desirable.
- Knowledge of health, safety, and environmental regulations.
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